“In the race for quality, there is no finish line.”
「在追求品质的竞赛中,那里没有终点。」– 大卫‧凯恩 (执行长)
- 大卫‧凯恩 (1930-2011) 为纽约上市公司全录公司的前执行长,任内效法日本富士全录,采行「全面品质管制」(Total Quality Control),大幅提升公司的绩效,成为美国其它企业的学习楷模。
“Remember always that the recollection of quality remains long after the price is forgotten. Then your business will prosper by a natural process.”
「永远记住,在价格被遗忘后,品质仍会留在人们心中很长一段时间,如此你的生意将自然兴隆。」– 哈利‧塞尔福里 (零售业富贾)
“My passion has been to build an enduring company where people were motivated to make great products. Everything else is secondary. Sure, it was great to make a profit, because that was what allowed you to make great products. But the products, not the profits, were the motivation. It’s a subtle difference, but it ends up meaning everything. The people you hire, who gets promoted, what you discuss in meetings.”
「创立人们想在那制做一流产品的公司,一直是我的热忱,其它的东西都是次要的。很肯定的,公司赚钱是很好的事,因为它让你可以制造一流产品。然而是产品,不是利润,才是真正的动机。这个微妙的差异,造就了所有的不同,包括你雇用的人、升迁的人,及你在会议中讨论的事。」– 史蒂夫‧贾伯斯 (企业家)
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”
「成为品质的衡量标准,有些人不习惯于被预期杰出的环境。」
“Quality is more important than quantity. One home run is much better than two doubles.”
「品质比量重要,一支全垒打比两支二垒安打好许多。」
“There’s no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It’s that simple.”
「满足你的顾客没有什么伟大的奥祕,为他们创造一个高品质产品并且尊重他们,就是那么容易。」– 李‧艾柯卡 (总裁)
“The value decade is upon us. If you can’t sell a top-quality product at the world’s lowest price, you’re going to be out of the game.”
「我们正活在价值年代里。如果你无法以世界最低廉的价格来行销最高品质的产品,你将会很快出局。」 — 杰克‧威尔许 (奇异公司执行长)